Support

Contact support

Email support@carrybudget.com. Include your app version, device model, operating-system version and whether the space is local or cloud-backed when those details are relevant.

Support is currently provided by email. We do not offer phone support and we will never ask for your password or sign-in code.

Before you write

• Restart Carry and confirm that the device has enough free storage.
• For sync or sign-in issues, check the network connection and confirm that the correct email or sign-in provider is being used.
• For shared access, ask the space owner to verify your membership and role.
• For an import problem, keep the original Excel file unchanged and describe which step failed. Do not email the workbook unless support explicitly requests a safe, redacted example.

Local and cloud spaces

Signing in does not silently merge or upload a local space. A local import may remain a separate local space until you explicitly decide how to resolve it. If a space appears missing, first confirm whether you are viewing the correct local or cloud-backed space.

Import, export and recovery

Carry exports a readable Excel workbook with a complete restore layer. Keep important exports in a secure location you control. Import creates a separate local space; review it before deleting the original space or sharing any data.

Carry Cloud subscription

Open Settings, then Account to restore purchases or manage an existing subscription. A billing problem does not immediately remove access while the store still reports Carry Cloud active. If you delete the Carry account, cancel the subscription separately in the store to stop future charges.

A Carry Cloud subscriber can own up to 20 cloud spaces. Spaces shared with you by another owner do not count toward this limit.

Privacy or deletion requests

Use the in-app deletion control when possible. If you cannot access the app, follow the external deletion instructions or email support@carrybudget.com from the address associated with the account.